Terms of Service

Welcome to True North Supply. These Terms of Service ("Terms") govern your use of our products, services, and website. By purchasing from or engaging with True North Supply, you agree to these Terms. Please read them carefully.

1. Our Services

   • True North Supply provides a wide range of products and services including chemicals, paper, packaging, janitorial supplies, hospitality items, washroom systems, cleaning machinery, and PPE. We also provide ongoing service, delivery, and support to businesses across Australia.

2. Orders & Payment

   • Placing Orders: Orders may be placed via our online portal, email, phone, or directly with our representatives.
   • Pricing: Prices are shown in Australian dollars (AUD) and exclude GST unless otherwise stated. True North Supply reserves the right to adjust pricing at any time.
   • Payment Terms: Standard terms are COD / 30 days EOM, unless otherwise agreed in writing.
   • Late Payments: Overdue accounts may attract interest charges and suspension of further supply until payment is received.

3. Delivery & Shipping

   • Delivery Areas: True North Supply delivers across Australia using our own fleet and preferred logistics partners.
   • Lead Times: Metro deliveries are generally 3-5 business days; regional and interstate deliveries may take longer.
   • Freight Charges: Orders over $350 ex GST are delivered free of charge. Smaller orders or bulky items may incur freight costs.
   • Risk: Risk in goods passes to the customer upon delivery.

4. Refunds & Returns

   • Australian Consumer Law: You are entitled to a refund or replacement if goods are faulty, unsafe, or do not meet consumer guarantees.
   • Change of Mind: True North Supply does not offer refunds for change of mind.
   • Process: Returns must be authorised by True North Supply and may be subject to restocking or freight fees.

5. Warranties & Repairs

   • Manufacturer Warranties: Machinery and equipment supplied by True North Supply are covered by the manufacturer's warranty.
   • Service Support: True North Supply can assist with warranty claims, repairs, and servicing as part of our customer support.

6. Customer Responsibilities

   • Customers must:
     • Provide accurate information when placing orders.
     • Ensure safe site access for deliveries.
     • Store and use chemical products in line with product labels, Safety Data Sheets (SDS), and regulatory requirements.
     • Comply with any applicable workplace health and safety laws.

7. Limitation of Liability

   • True North Supply is not liable for indirect, incidental, or consequential loss arising from the supply or use of our products or services.
   • To the extent permitted by law, True North Supply's liability is limited to the repair, replacement, or refund of the affected goods.

8. Privacy & Data

   • True North Supply respects your privacy and handles personal information in accordance with the Privacy Act 1988.
   • Customer data will only be used for order fulfilment, account management, and service and marketing communications.

9. Intellectual Property

   • All content on True North Supply's website, including logos, images, and product information, remains the property of True North Supply and cannot be reproduced without permission.

10. Amendments

    • True North Supply may update these Terms from time to time. Updated versions will be published on our website and will apply from the date of publication.

Contact Us

For any questions about these Terms, please contact us via one of the following methods:

• Call Customer Support (02) 6651 3277 (Mon – Thu: 8:30am – 5pm, Fri: 8:30am – 3pm)
• Email orders@coffscleanerworld.com.au